Courses : Outsourcing for Professionals

Lecture Materials

Class 1
Dr. Amar Gupta's Slide

Class 2
Diju Raha
CEO of Eximsoft and former Senior VP of Nortel

Mr. Raha is a publicly acclaimed leader in global work, creating Nortel Networks’ major knowledge work outsourcing in 1989, and expanding this capability over the past decade. At Nortel, Mr. Raha served as Vice President for International Research and Development, breaking new ground in India, as well as in China, Russia and Brazil. Mr. Raha pioneered the concept of OFFSHORE DEVELOPMENT CENTRE.

India's Catalyst

Global Trade Ultimately Benefits Us All

Alan Madison
Former Vice President, Service and Technical Support of Intuit to describe IT Outsourcing from the perspective of a Tucson-based company.

Topic:
Are You Considering Outsourcing Your Operation?
A Contact Center discussion of key ingredients… successes and failures

The Rise of India

Gartner: IT outsourcing will disappoint

Real World Offshore Development Practices

Information Systems Outsourcing: A Survey and Analysis of the Literature

Some Good Questions for Guest Speakers

Class 3
Jim Kolbe
The tenth term in the United States House of Representatives

Mr. Kolbe was first sworn into Congress in 1985, becoming the first Republican to represent southern Arizona since statehood. He represents the people of Arizona's Eighth Congressional District, which includes most of Tucson, eastern Pima County, all of Cochise County and parts of Pinal and Santa Cruz Counties.

Uday Singh
Partner, Outsourcing Practice at A. T. Kearney (a leading international consulting firm)

Changing Offshore Strategies

Making Offshore Decisions

ICT and Economic Growth

U.S. strategy for maintaining competitiveness with increasing offshoring

U.S. Department of Commence: Understanding the Digital Economy Conference

Class 4
Basab Pradhan
SVP & Strategic Unit Head of Retail, Infosys Technologies Ltd

Mr. Pradhan received a Bachelor's Degree in technology from the Indian Institute of Technology in Kanpur, and a Master's Degree in business administration from the Indian Institute of Management in Ahmedabad. Infosys Technologies

Class 5
Sanjay Saini
Vice Chairman for Health System Affairs, Mass General Hospital

Dr. Saini's main research and teaching focus has been on Liver imaging with CT and MRI. Since 1987 he has received external funded for 26 projects serving as principal investigator on 20 of these. He has received numerous awards including the Lauterber Award from the CT/MR Society in 1987. Dr. Saini lectures regularly both nationally and internationally in fourteen such conferences in 2003 alone. He has published 190 articles in peer-reviewed journals since 1983 and recently co-authored a book on "MRI of the Liver" published in 2003.

Class 6
Marcus Courtney
Seattle-based trade union leader involved in opposing Outsourcing related activities

Class 7
Todd MacCallum
Vice President - Western USA. ICICI OneSource

Bob Assenzo
Associate Professor, Civil Engineering & Environmental Sciences, University of Oklahoma, 1963–1966.

An association member since 1967, Executive Director of DIA (Drug Information Association), he shares both accounts in an easygoing style, combining industry expertise gained from his former jobs in the regulatory departments of Novo Nordisk and Upjohn with the idealism of a director of a nonprofit organization.

Class 8
Dr. Toshiharu Mogi
Global Head of the Strategy Solutions Group, Wipro Technologies, Inc.

Toshiharu Mogi, PhD '96, moved to NYC after completing his PhD at Cornell in materials science and engineering. He used to work for McKinsey and Co. in Stamford, CT, as a management consultant.

Shyam Jha
Former senior VP of Nortel

Transformational BPO - Changing the competitive equation

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